Shipping & Packaging
We ship Monday through Thursday for any delivery Tuesday through Friday. We do not ship for delivery on the weekend, nor do we ship over the weekend for a Monday delivery. This includes all shipping services including expedited shipping options.
Packaging
All orders are shipped in an insulated box with LOTS of dry ice to help ensure the product arrives frozen.
Standard Shipping (Free shipping service)
The free shipping service is included in the price you see for any standard box!
- All orders are shipped via UPS Ground/Home Delivery service and will deliver within 1 to 3 days, depending on the transit time for your specific location.
- During checkout, our website will give you your expected shipping date based upon the shipping information entered when placing the order.
- Once the shipping label is created for your order, you will be emailed the UPS tracking number to the email address provided during checkout. Remember, this may happen a few days in advance of shipment.
- We DO NOT ship to APO/FPO, PO Boxes or Rural Routes
- We DO NOT ship for any Saturday, Sunday, or Monday deliveries
| ORDERS PLACED BY 12PM CST | WILL SHIP |
|---|---|
| MONDAY | MONDAY |
| TUESDAY | TUESDAY |
| WEDNESDAY |
WEDNESDAY UNLESS
|
| THURSDAY |
THURSDAY UNLESS
|
| FRIDAY | MONDAY |
| SATURDAY | MONDAY |
| SUNDAY | MONDAY |
Tracking Your Order
Online orders will receive UPS tracking information emails once the shipping label has been created. Remember, this can be a few days ahead of actual shipment of your order. Wild Alaska Salmon & Seafood will also be tracking your order through to delivery. Occasionally, there are weather delays or delays during peak holiday periods. If shipment of your order is delayed, we will update you via email.
Expedited Shipping Services
If you need the order in a timely manner, there are 2 optional expedited shipping services to choose from with an added fee:
- Expedited 2-Day Air – This is a 2-Day Air service for an additional $48.99 fee
- Expedited Next Day Air – This is an overnight service for an additional $84.99 fee
Remember, both of these optional shipping services still abide by our shipping schedule posted above.
The free shipping service does not apply to orders shipping to HI or AK and will be charged a $109.99 automatic shipping fee. This is due to the upgraded shipping service to be able to delivery those orders in a timely manner.
Shipping via "UPS Location Fee" and "UPS Destination Fee"
Addresses with a location or destination fee require a charge of $19.99 due to an extra day of transit via UPS. We then upgrade shipping service on your package to ensure it delivers in a timely manner. We hope this is temporary and once things with UPS get back to a normal operating level, we can remove this fee for your location.
PLEASE NOTE:
Although we give you a scheduled shipping DAY, we cannot guarantee specific delivery TIMES. We strive to deliver your order on time and in perfect frozen condition to the address you designate. Virtually all of our orders arrive on time and in perfect frozen condition and we want yours to be one of them! We do not require a signature upon delivery so if no one is available at the time of delivery, the courier driver will almost always leave the package at your door. However, it is in the sole discretion of the courier driver whether or not to leave a package if no one is available. We are not liable for orders that are not retrieved in a timely manner.
If you have specific or special delivery needs, please call or email BEFORE placing the order using our contact information below.
Guarantee
We take great pride in our products and customer service and strive for complete customer satisfaction on every order. If, for any reason, you are not completely satisfied, please contact us using the contact information below and we will make it right!
Have Another Question?
Send us your question via our Message Form, send us a message on our LiveChat service, or call us at (907) 290-0992 and hit extension 1 for Customer Services.