Frequently Asked Questions
- Will my order arrive frozen?
- How long will salmon last if kept frozen?
- How does your process work?
- What is the difference between King and Sockeye?
- Farm raised vs wild caught
- Do you offer samplers?
- Do I have to sign up for a monthly subscription?
- Why is there a "location fee" on my order?
- Do you guys test for contaminates?
- How do I apply a coupon?
- Can I specify a specific shipping/delivery date?
- Can I specify a specific cut of fish?
- What is the difference between Pacific Cod and Black Cod?
- Why is the Scallop pricing more expensive per pound for 5 lbs. than 1 lb.?
- Do you ship internationally?
- Have Another Question?
Will my order arrive frozen?
All of our orders are shipped using an insulated box with LOTS of dry ice to ensure the product arrives fully frozen. Virtually all of our orders arrive on time and in perfect frozen condition. If your order arrives in less than stellar condition, please reach out to us and we can address the issue for you. Contact Us
How long will salmon last if kept frozen?
Salmon as well as other species will last between 2-3 years if kept nice and frozen and the packgaging and seal remain undamaged. Learn More
How does your process work?
We fish, process and blast freeze all our products in Alaska during the fishing season, June/July of each summer. After our season is over, we have all our products shipped to the lower 48 where we position them at our own Midwest shipping facility that we own and operate. By doing this, we can ship to all points in the lower 48 within 1 to 3 days at a much-reduced cost. As you might expect, shipping directly from Alaska proves quite expensive. Learn More
What is the difference between King and Sockeye?
Wild Alaskan King Salmon (also called Chinook) is the largest species of wild salmon. King salmon has the highest amounts of omega-3 and fatty acids and is known for its mild, succulent flavor and firm texture. Sockeye salmon, equally delicious and heart healthy, has a very red flesh and distinct, robust flavor. One species doesn’t taste better than the other, it really comes down to personal preference. Learn More
Farm raised vs wild caught
Truly wild caught salmon is a much leaner fish than a farm raised salmon. This is because wild caught salmon spend their entire life-cycle swimming against strong ocean and river currents, producing a lean, high polyunsaturated-fat level fish. Polyunsaturated fats are the Omega-3 fatty acids! These are the good fats that our bodies do not naturally create so we have to source them through our food! Wild caught salmon is one of the best sources of this good fat. Because of this ratio of good to bad fats the cooking time for wild caught salmon is typically significantly shorter than for farm raised salmon. Farm raised salmon are fed a diet of high-trans-fat fish meal that produces a very poor ratio of good fats to bad fats. Farm raised salmon are also normally fed a coloring agent to give the meat a more “normal” pink color. Our 100% wild caught Alaskan salmon has no added dyes, hormones or anti-biotics of any kind!
Do I have to sign up for a monthly subscription?
Although there is the option to sign up for a seafood subscription, this is not necessary. The default setting for any order placed on our website is a one-time-only order, giving you the freedom to order at your convenience!
Why is there a "location fee" on my order?
Due to the overloaded volume that shipping companies are experiencing as a direct result of the pandemic, we're seeing an increased risk of delay for packages with a 4+ day transit time. This means that we need to use an upgraded shipping service to get the product to those locations in a timely manner and without the increased risk of delay. This is the reason for the "location fee". Our hope is that once things get back to normal, we can remove the "location fee".
Do you guys test for contaminates?
The State of Alaska highly regulates the wild caught commercial fishing industry in the state of Alaska. They run frequent tests of the water, food source and fish and have found no increases in toxicity levels including Mercury, radiation and other harmful contaminates. Bristol Bay is one of the cleanest ocean water sources in the world!
How do I apply a coupon?
Coupons can be applied by entering them in the coupon box located at the top of the checkout page in the box that says, "Have a coupon? Click here to enter your code." Enter the coupon here, click on the "apply coupon" button and your discount will be reflected in your cart totals box.
Can I specify a specific shipping/delivery date?
Yes! There is a "notes" section on the checkout page where you request a specific shipping/delivery date and we will ship accordingly per our shipping schedule. Learn More
Can I specify a specific cut of fish?
We use the entire side of the fillet for our portions, so each box will contain a mix of both center and tail cuts. If you prefer a specific cut, there is a "notes" section on the checkout page where you can tell us you’d like a specific cut and we will do our best to accommodate your request.
What is the difference between Pacific Cod and Black Cod?
Black Cod is not actually a part of the cod family! It is called Sable Fish and is a high oil content white fish. Because of this high oil content, Black Cod has great nutritional value. It is soft in texture and buttery and rich in flavor. The Pacific Cod is your "true" cod. A medium flavored whitefish with a semi-firm texture and medium flake.
Why is the Scallop pricing more expensive per pound for 5 lbs. than 1 lb.?
Any order less than 5 lbs. of the Scallops is an "add-on" item. This means that you need to have any standard box in your cart to be able to "add-on" any amount less than 5 lbs. of the Scallops to your cart. The pricing structure reflects this as anything less than 5 lbs. does not include any shipping pricing. This is the reason that the 1 lb. bag of scallops is less per pound than the 5 lb. bag of scallops. The 5 lb. and 10 lb. boxes of scallops are priced to INCLUDE the shipping service, hence the higher per pound price.
Do you ship internationally?
Unfortunately, we currently do not ship internationally. Because all of our product is perishable, shipping internationally would be extremely expensive and difficult to ensure the product would not be compromised due to long transit time. Learn more on our Shipping Policy page.