Shipping & Packaging
We ship Monday through Thursday for any delivery Tuesday through Friday. We do not ship for delivery on the weekend, nor do we ship over the weekend for a Monday delivery. This includes all shipping services including expedited shipping options.
Packaging
All orders are shipped in an insulated box with LOTS of dry ice to help ensure the product arrives frozen.
Standard Shipping (Free shipping service)
The free shipping service is included in the price you see for any standard box!
- All orders are shipped via UPS Ground/Home Delivery service and will deliver within 1 to 3 days, depending on the transit time for your specific location.
- During checkout, our website will give you your expected shipping date based upon the shipping information entered when placing the order.
- Once the shipping label is created for your order, you will be emailed the UPS tracking number to the email address provided during checkout. Remember, this may happen a few days in advance of shipment.
- We DO NOT ship to APO/FPO, PO Boxes or Rural Routes
- We DO NOT ship for any Saturday, Sunday, or Monday deliveries
| ORDERS PLACED BY 12PM CST | WILL SHIP |
|---|---|
| MONDAY | MONDAY |
| TUESDAY | TUESDAY |
| WEDNESDAY |
WEDNESDAY UNLESS
|
| THURSDAY |
THURSDAY UNLESS
|
| FRIDAY | MONDAY |
| SATURDAY | MONDAY |
| SUNDAY | MONDAY |
Tracking Your Order
Online orders will receive UPS tracking information emails once the shipping label has been created. Remember, this can be a few days ahead of actual shipment of your order. Wild Alaska Salmon & Seafood will also be tracking your order through to delivery. Occasionally, there are weather delays or delays during peak holiday periods. If shipment of your order is delayed, we will update you via email.
Expedited Shipping Services
If you need the order in a timely manner, there are 2 optional expedited shipping services to choose from with an added fee:
- Expedited 2-Day Air – This is a 2-Day Air service for an additional $48.99 fee
- Expedited Next Day Air – This is an overnight service for an additional $84.99 fee
Remember, both of these optional shipping services still abide by our shipping schedule posted above.
The free shipping service does not apply to orders shipping to HI or AK and will be charged a $109.99 automatic shipping fee. This is due to the upgraded shipping service to be able to delivery those orders in a timely manner.
Shipping via "UPS Location Fee" and "UPS Destination Fee"
Addresses with a location or destination fee require a charge of $19.99 due to an extra day of transit via UPS. We then upgrade shipping service on your package to ensure it delivers in a timely manner. We hope this is temporary and once things with UPS get back to a normal operating level, we can remove this fee for your location.
PLEASE NOTE:
Although we give you a scheduled shipping DAY, we cannot guarantee specific delivery TIMES. We strive to deliver your order on time and in perfect frozen condition to the address you designate. Virtually all of our orders arrive on time and in perfect frozen condition and we want yours to be one of them! We do not require a signature upon delivery so if no one is available at the time of delivery, the courier driver will almost always leave the package at your door. However, it is in the sole discretion of the courier driver whether or not to leave a package if no one is available. We are not liable for orders that are not retrieved in a timely manner.
If you have specific or special delivery needs, please call or email BEFORE placing the order using our contact information below.
Route Package Protection
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download iOS or Android
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download iOS or Android
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Guarantee
We take great pride in our products and customer service and strive for complete customer satisfaction on every order. If, for any reason, you are not completely satisfied, please contact us using the contact information below and we will make it right!
Have Another Question?
Send us your question via our Message Form, send us a message on our LiveChat service, or call us at (907) 290-0992 and hit extension 1 for Customer Services.